FAQs

The Hermit Tarot is based in sunny, tropical Cairns, Australia :)

If you have rented an extended reading or are a 'Hermie' member, first make sure you are signed in to your Hermie account here: https://www.thehermittarotshop.com/account/my-account (https://www.thehermittarotshop.com/account/my-account) If you are a Hermie, you can access all extended readings under the 'Amethyst Content' section of the 'MEMBERS' tab on the site menu here: https://www.thehermittarotshop.com/amethyst-hermies (https://www.thehermittarotshop.com/amethyst-hermies) Renters and Hermies can access extended readings under the 'EXTENDED READINGS' section of the 'Tarot Readings' tab on the site menu here: https://www.thehermittarotshop.com/supportive-hermie (https://www.thehermittarotshop.com/supportive-hermie)

I ONLY take bookings for personal readings via my website. You can find availabilities here by clicking the 'Tarot Readings' tab on my site menu: https://www.thehermittarotshop.com/personal-readings (https://www.thehermittarotshop.com/personal-readings) Please note: I do not always stock readings and availabilities are limited. The best way to stay informed of when I have availabilities is the subscribe to the website (scroll to the bottom of the Personal Readings page and fill out the contact form).

You can cancel your membership from the 'My Subscriptions' page on the website when you're signed in. You access this page by clicking on the downward arrow next to your profile image and then clicking on 'My Subscriptions'. Once the 'My Subscriptions' page has loaded, you will see any active memberships on this page and the option to cancel them. We hope this helps answer your query. If you do require further assistance, please fill in the contact form and a member of our team will get back to you ASAP.

Firstly, to update your payment details you will need to be logged into your account. If you've forgotten your password, you can reset it from the login page. If you've forgotten your email address/username, please reach out to the team and we'll get back to you ASAP. For mobile devices: Once logged in, click on the menu in the top righthand corner, displayed by 3 horizontal lines. Then click on the downwards arrow at the top of the screen, displayed next to your profile picture/icon. Select the 'My Wallet' option. This will take you to a page where you can add a new card to your profile, which can then be linked to your membership. For desktop devices: Make sure you are logged into your membership account first. Then, click on the downwards arrow next to your profile picture/icon. Select 'My Wallet'. This will take you to a page where you can add a new card to your profile. Once the card is added, you can link that card to your membership. Please note: an active email address is essential when adding a new card so that we can contact you when your saved card is due to expire. We will not use your personal information to harass you with spam or unwanted emails. If you feel your privacy has been disturbed, please reach out to the team and we will endeavour to resolve this issue immediately.